Family Case Management

Family Case Management (FCM) provides an integrated case management response to better support families who are frequently encountered by a number of government agencies and non-government organisations (NGOs). These are families who have shown little improvement in their circumstances, despite considerable input by a number of separate agencies, and there are child wellbeing concerns. The definition was kept deliberately broad so that regions could identify the families most relevant for them.

FCM responds to a recommendation from the Wood Special Commission of Inquiry into Child Protection Services in NSW that recommended: ... (human services and justice agencies) should identify their high-end users ... who for DOCS are estimated to number between 2500 and 7500 families. An integrated case management response to these families, which includes participation by relevant NGOs, should be provided ...

The main rationale for FCM is that an integrated response by human services agencies and NGOs can improve family functioning and child wellbeing while reducing the risk to children.

The program has been operating in three regions: south-west Sydney (Green Valley/Miller, Greenacre, and Fairfield); south-east NSW (Bega Valley, Goulburn and Queanbeyan); and western NSW (Orange and Leeton/Narrandera). The project in western NSW specifically targets Aboriginal families.

For more information, read the Family Case Management Factsheet.