Family Referral Services

Family Referral Services (FRS) are intended to assist children, young people, and families who do not meet the statutory threshold for child protection intervention, but would benefit from accessing specific services to address current problems, prevent escalation, and foster a protective and nurturing environment. FRS are intended to link vulnerable children, young people in need of assistance, and their families, with the most appropriate available support services in their local areas.

FRS were piloted for 12 months from May 2010 to April 2011 and evaluated over their first nine months of operation with two types of service delivery models trialled: a telephone service and an “augmented” face-to-face service with capacity to coordinate active referrals.

Since the end of the pilot phase, FRS provision has been expanded regionally. Locations and contact details are listed below.

More information is available in the Family Referral Services Factsheet. Those areas that don't have an FRS pilot site can find more information in this Factsheet.

Contact numbers and hours of operation

Metropolitan NSW

Illawarra Family Referral Service
Barnardos Australia
Phone: 1800 663 863

South Eastern and Northern Sydney Family Referral Service
Barnardos Australia in partnership with Centacare
Phone: 1800 066 757

South West Sydney Family Referral Service
UnitingCare Burnside
Phone: 1300 244 826

Western Sydney Family Referral Service
Relationships Australia NSW
Phone: 1300 403 373

Rural & Regional NSW

Far North Coast Family Referral Service
Northern Rivers Social Development Council in partnership with Interrelate Family Centres
Phone: 1300 338 774

Hunter Central Coast and Lithgow Family Referral Service
The Benevolent Society
Phone: 1300 006 480

Mid North Coast Family Referral Service
The Benevolent Society in partnership with Burrun Dalai Aboriginal Corporation
Phone: 1300 006 480

New England North West Family Referral Service
Phone: 1800 597 589

Riverina Murray Family Referral Service
Relationships Australia Canberra & Region in partnership with Mallee Family Care
Phone: 1300 307 897

Southern NSW Family Referral Service
MacKillop Family Services in partnership with Marymead
Phone: 1300 736 384

Western NSW Family Referral Service
Uniting Care Burnside
Phone: 1300 339 016