Family Case Management

Family Case Management (FCM) is an integrated case management response to families who frequently come into contact with multiple government agencies and non-government organisations (NGOs) and show little improvement in their situations. Family Case Management focuses on those families with a child or young person at risk of harm, rather than risk of significant harm.

FCM responds to a recommendation from the Wood Special Commission of Inquiry into Child Protection Services in NSW that recommended: ... (human services and justice agencies) should identify their high-end users ... who for DOCS are estimated to number between 2500 and 7500 families. An integrated case management response to these families, which includes participation by relevant NGOs, should be provided ...

The aims of FCM are to strengthen overall family functioning and reduce the risk of harm to children and young people. There is also a focus on improving agency collaboration so that procedural, policy, and system barriers do not prevent frontline staff from effectively helping families.

FCM is running in eight sites in three regions: South West Sydney, South East NSW, and Western NSW. FCM is supported by coordinators in each region. Coordinators are now in place in SW Sydney and SE NSW and are working to support the regional implementation of FCM. In Western NSW, Mission Australia will soon employ a coordinator.

For more information, read the Family Case Management Factsheet.